Please note that Dog Transit UK Ltd. are not liable for any damage, injuries or losses resulting from the use of any products listed on our website.
All Transit Boxes purchased are protected with a 3 Year guarantee on structural defects. Should your box suffer any structural defects due to a direct manufacturing error, we will repair or replace the item free of charge or as we see fit. This guarantee does not cover deliberate or accidental damage along with moveable wearing parts (caches, door hinges, and lay flat handles). Dog Transit UK Ltd. reserves the right to replace or repair if an act of gross misconduct is committed or suspected.
All products come with a full money back guarantee should they occur a fault within 28 days of purchase including any postage cost accrued providing they are returned within 7 days of the reported fault.
N.B Dog Transit UK Ltd. will determine on either a refund or replacement on any faulty goods where applicable with in the 28 day return period deliberate damage, misuse and modified items will Not Be Refunded
Wrongly Ordered Items:
Any items wrongly order is purely customers liability and not that of Dog Transit UK Ltd. We believe all our products to be described as accurate as possible to prevent such events taking place.
Should you be anyway unsure if the products is suitable for you or your kanine please contact us prior to your purchase for advise.
Wrongly ordered items will Only be refunded provided they are in 100% of the original condition, and unused at the product cost price only, postage cost that is incorporated in to the product price will Not be the responsibility of Dog Transit UK Ltd. but with the end user. All refunds given will have any cost occurred by Dog Transit UK Ltd. removed for unwanted and wrongly order items.
In the unlikely event should you item fail or developed a fault with in our return policy period we will pay and arrange all return postage.
For all other return postage this is at the end users cost and should always be sent recorded delivery and keep your proof of postage until you receive your refund.
All of our Kanine products offered for sale herein are believed to be safe, but discretion in the use is the responsibility of the customers. It is the customers responsibility to check their dogs products regulary for signs of wear and tear.